Delete Your Lexify Account
This page explains how to request deletion of your Lexify account and associated data.
How to Request Account Deletion
To delete your Lexify account and associated data, please contact us using one of the methods below:
Required Information:
Please include the following in your deletion request:
- The email address associated with your Lexify account
- Your username (if different from email)
- Confirmation that you want to permanently delete your account
⚠️ Important: Account Deletion is Permanent
Once your account is deleted, this action cannot be undone. You will lose access to all your data including vocabulary decks, progress, and chat history.
What Data Will Be Deleted
When you request account deletion, the following data will be permanently removed:
- Account Information: Email address, username, profile data
- Learning Data: All vocabulary decks, flashcards, and learning progress
- Chat History: All AI chat conversations and interactions
- Usage Analytics: App usage patterns and preferences
- Audio Data: Any recorded pronunciation attempts
- Subscription Data: Billing information and subscription history
Data Retention Period
- Immediate Deletion: Personal data and learning content are deleted within 7 business days
- Backup Systems: Data may remain in encrypted backups for up to 90 days for disaster recovery purposes
- Legal Requirements: Some transaction records may be retained for up to 7 years as required by financial regulations
Data That May Be Retained
For legal and security reasons, we may retain certain information:
- Anonymized usage statistics (with no personal identifiers)
- Transaction records required for tax and financial compliance
- Security logs for fraud prevention (IP addresses, device IDs) for up to 2 years
Processing Timeline
- Acknowledgment: We will confirm receipt of your request within 2 business days
- Verification: We may ask for additional verification to confirm account ownership
- Deletion: Account deletion will be completed within 7 business days of verification
- Confirmation: We will send final confirmation once deletion is complete
Alternative: Account Deactivation
If you're unsure about permanent deletion, you can temporarily deactivate your account through the app settings. This allows you to reactivate later if you change your mind.
Questions or Concerns
If you have questions about account deletion or data handling, please contact us at suigeneris.apps@gmail.com.